Last Updated: [Insert Date]
Issued By: [Your Company Name]
Location: Delhi, India
Contact Email: sports@bestpriceinindia.in
1. Overview
This Refund & Cancellation Policy applies to all Mobile Repair & Maintenance Service Plans offered by [Your Company Name] (“Company”, “we”, “our”, “us”).
Our plans are service-based contracts, not insurance or warranty products.
2. Plan Cancellation Policy
2.1 Cancellation Before Service Activation
If a customer requests cancellation before any service request is raised and before plan activation, a refund may be considered at the Company’s discretion.
Any payment gateway charges, onboarding costs, or administrative fees may be deducted.
2.2 Cancellation After Service Activation
No refund will be provided once:
The plan is activated, or
Any service request is raised, or
Any inspection, diagnosis, or repair process has started.
3. Refund Policy
3.1 Non-Refundable Situations
Refunds will not be provided in the following cases:
Plan already activated
Any repair, inspection, or part replacement initiated
Device found ineligible due to incorrect information or pre-existing damage
IMEI mismatch, tampering, or misrepresentation
Customer refusal to submit device after raising service request
Plan termination due to fraud or policy violation
Co-payment amounts paid for repairs
3.2 Pro-Rata Refund (Limited Case)
A pro-rata refund may be offered only in the following situation:
Device model becomes obsolete
Required spare parts are permanently unavailable
The Company is unable to provide service
👉 Pro-rata refund will be calculated based on:
Remaining plan duration
Services already utilized
Administrative and processing costs
The Company’s decision on refund calculation shall be final and binding.
4. No Cash Settlement or Device Replacement
We do not provide cash settlements, device replacement, or monetary compensation.
All services are limited strictly to repair or part replacement, as per plan terms.
5. Payment Mode for Refunds
Approved refunds (if any) will be processed to the original payment method only.
Refund processing time: 7–10 business days after approval.
Payment gateway delays are beyond the Company’s control.
6. Service Fees & Co-Payment
Any co-payment or service fee charged during repair is strictly non-refundable.
Diagnostic or inspection charges, if applicable, are also non-refundable.
7. Dispute Resolution
If you have any concerns regarding refunds or cancellations, you may contact our support team at:
All disputes shall be governed by the Indian Contract Act, 1872, and subject to Delhi jurisdiction.
8. Policy Updates
We reserve the right to modify this Refund Policy at any time.
Updated versions will be published on this page with a revised “Last Updated” date.