🔧 Repair & Service
1. Does the plan include both repair and part replacement?
Yes. Depending on the damage and the selected plan:
Minor issues are repaired
Major faults may require part repair or replacement
Replacement depends on part availability and plan conditions.
2. Are motherboard or IC replacements covered?
Priority is always repair
Replacement is not guaranteed and is handled case-by-case
Under Full Protection or Water Damage plans, motherboard/IC replacement may be attempted but is not assured
3. Do you use original parts?
We use compatible, tested, and quality-approved parts.
Availability of original brand parts depends on the device model and market supply.
4. How long does a repair take?
Repair time depends on:
Type of damage
Device model
Spare part availability
Typical repair time: 3–7 working days
🛡 Plan & Coverage
5. Is this an insurance policy?
No.
This is a service-based mobile repair and maintenance plan, not an insurance product.
No cash settlement
No device replacement
Only repair/service support is provided
6. Is pre-existing damage covered?
No.
Only damage occurring after plan activation is eligible for service.
7. Can the same issue be repaired multiple times?
Yes.
Unlimited repairs are allowed
Subject to the maximum cumulative repair value of the plan
💧 Water Damage
8. How soon must a water damage case be reported?
The device must be submitted within 48 hours of water or liquid exposure.
Late submission may lead to rejection.
9. What if the phone is completely dead due to water damage?
Diagnosis and repair will be attempted
If repair is not technically or economically feasible:
No replacement
No cash refund
💰 Refund & Cancellation
10. Is a refund available after plan purchase?
Generally, no refunds are provided once the plan is activated.
Refunds are considered only if:
Payment was made due to a technical error
The plan was not activated
11. Is cash reimbursement provided for repairs?
- No.
There is:No cash reimbursement
No device replacement
Only repair or service support is offered as per plan terms.
🔐 Data & Safety
12. Is my data safe during repair?
We take reasonable care during repairs.
However, customers are strongly advised to back up all data before submitting the device.
Support & Claims
13. How do I raise a repair request?
You can raise a request by:
Submitting a request through the website
Contacting us via email
14. When can a service request be rejected?
A request may be rejected if:
Damage is pre-existing
Device was repaired by an unauthorized technician
IMEI does not match
Terms and conditions are violated
False or incomplete information is provided
ℹ️ Need More Help?
If your question is not listed above, please contact us:
📧 sports@bestpriceinindia.in
📍 Delhi, India